Royal DSM is known for their scientific expertise that addresses the world’s most daunting challenges, from global warming to natural resource depletion. The 110-year-old multinational company is active in over 50 countries, and in 2016 reoriented its business strategy to focus on agility and leadership. Their leadership model, novel in the field, asks that managers constantly acquire new skills in order to spearhead a transformation towards a more active and blended learning experience. Discover the CrossKnowledge and DSM case study!
DSM case study: A refined blended learning process to mirror increased agility
Several years ago, VP of Learning & Development Siobhan Orton arrived at DSM, where she first discovered the company’s learning solution. While the existing courses were interesting, they offered no consistency and did not seek to fulfill long-term objectives or hone specific skill sets—the training was one-size-fits-all. As DSM’s business strategy shifted to Agile in 2016, the company strived to give employees room for growth, with the in-house learning solution as a powerful driver for change. The development plan was completely revamped: On the platform, learning needed to be both experiential and accessible everywhere. The goal was to provide learners with an interactive experience to complement their classroom learning.
CrossKnowledge solutions to engage DSM learners
After experiencing the reliability and effectiveness of CrossKnowledge’s customer-focused approach, Royal DSM signed a long-term contract with the company to develop an innovative self-directed learning program available in multiple formats. The business relationship developed into a true partnership when CrossKnowledge began rolling out its Learning Suite solution, a custom-tailored platform based on patented Blendedx technology.
Today, DSM has shifted its learning approach to include both online and Blended environments. But perhaps most indicative of the platform’s success is the impression it has made on learners. The platform has over 21,000 users who most often describe it as innovative and tailored to their specific job needs. Moving forward, the goal is to create a more targeted learning experience for employees, something DSM is planning on implementing during a project launch later this year.