How should you define your 360° communications strategy?
Companies usually work out their own training needs by assessing the need for change within their teams. But your staff aren’t going to spontaneously sign up for just any course you offer them. You have to make them want to invest in themselves and champion change using a dedicated communications strategy.
Your communications plan is a key support tool for your training strategy. It should engage learners by making them realize how important the program is—for them and the company. It helps you form a group, develop team spirit and deal with possible questions or stumbling blocks encountered by participants.
Communication milestones for training programs
The recruitment phase
Before you launch a course, plan an impactful communications campaign to pique interest among team members. Involve leaders and managers—the real influencers and sponsors—to convey the information to potential learners and sing the program’s praises. Work on your activities with the communications team to learn how to communicate effectively using the tools that best suit how team members work.
The launch phase
Combine various tools, such as emails, newsletters, social networks, and gamification, and various delivery channels (on- and offline) to support your communications. Think multichannel to reach as many team members as possible, focusing on their habits and preferences. These communication “experiences” should be meticulously prepared in advance, and planned with the goal of helping you to increase your presence.
The loyalty phase
To engage learners long term, you should keep their interest alive from before the course launch until the end of the course. Use strategic topics prompted during annual reviews, for example, and incorporate your messages into company announcements for a continuous communications stream.
Course newsletter: the key for attracting your target group
- Provide quality content: each newsletter should feature new and interesting material
- Keep it short: on average, readers spend less than a minute reading a newsletter
- Include a call-to-action directing readers to content or news
- Make it a habit so your newsletter becomes a fixture for your community
- Write intriguing subject lines so your readers can’t wait to open your newsletter
- Use an identifiable sender name and include the program’s name.
A key asset in making your programs a success, learner marketing helps you recruit learners, inspire them, and keep them interested until the end of the program. To develop an engaging, long-term 360° communications plan, you can count on our experts at CrossKnowledge to help you create your editorial schedule and choose the best communication tools to suit your training goals.